# Where to Get Help

## 🧾 Overview

Multiple support surfaces exist depending on what you need: community troubleshooting, platform usage questions, billing / account issues, or private escalation. This page explains where to post and how to ask effectively.

{% hint style="info" %}
Staff focuses on Discloud platform issues (deployment, hosting behavior, account, billing). General coding questions are community-driven.
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## 🗂️ Support Channels

| Channel                                                                                         | Type                      | Audience        | Typical Use                                       |
| ----------------------------------------------------------------------------------------------- | ------------------------- | --------------- | ------------------------------------------------- |
| [Modmail Ticket (Direct)](https://discord.com/channels/@me/930852077045940224/)                 | Private                   | You ↔ Staff     | Billing, account, sensitive data, policy concerns |
| [english-chat](https://discord.com/channels/584490943034425391/1051124538995392573)             | Public chat               | All users       | Quick platform questions, light discussion        |
| [dev-help-english (Forum)](https://discord.com/channels/584490943034425391/1350912554733539418) | Public threaded           | All users       | Community help with code / configs                |
| [donators-chat](https://discord.com/channels/584490943034425391/1051124971763679232)            | Public (donor‑restricted) | Paid plan users | Donor community discussion                        |
| [donators-support (Forum)](https://discord.com/channels/584490943034425391/1051124971763679232) | Public (donor‑restricted) | Paid plan users | Plan-related technical questions                  |
| [Documentation](https://docs.discloud.com/en)                                                   | Self-serve                | Everyone        | Official guides & references                      |

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## 🎫 Modmail (Direct Staff Ticket)

Use modmail for issues that should not be public:

* Billing or subscription management
* Account-specific errors (suspensions, access anomalies)
* Security or abuse reports
* Sensitive logs / PII that must stay private

{% stepper %}
{% step %}
Open a DM with [Discloud’s Modmail](https://discord.com/channels/@me/930852077045940224/) to start a ticket.
{% endstep %}

{% step %}
Provide concise summary: issue type + affected app ID / plan.
{% endstep %}

{% step %}
Attach relevant (non-sensitive) logs or screenshots.
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{% endstepper %}

{% hint style="warning" %}
Do not send raw tokens, API keys, or full environment variable dumps in tickets. Redact secrets before attaching.
{% endhint %}

***

## 🤝 Community Forum: dev-help-english

Peer-to-peer Q\&A. Staff may occasionally reply, but responses are not guaranteed.

### ✅ Post Effectively

<table><thead><tr><th width="300">Element</th><th>Why It Matters</th></tr></thead><tbody><tr><td>Clear goal</td><td>Helps others understand desired outcome</td></tr><tr><td>Repro steps</td><td>Enables validation and reproduction</td></tr><tr><td>Error snippet</td><td>Focuses attention (paste minimal portion)</td></tr><tr><td>Environment basics</td><td>Language, runtime version, plan tier (if relevant)</td></tr><tr><td>What you tried</td><td>Avoids duplicate suggestions</td></tr></tbody></table>

### 🚫 Avoid

<table><thead><tr><th width="300">Pitfall</th><th>Better Approach</th></tr></thead><tbody><tr><td>Vague: "Doesn't work"</td><td>Describe expected vs actual result</td></tr><tr><td>Huge unformatted logs</td><td>Provide relevant lines</td></tr><tr><td>Off-topic platform comparisons</td><td>Keep scope to resolving your issue</td></tr><tr><td>Irrelevant multi-language tags</td><td>Only tag technologies actually used</td></tr></tbody></table>

{% hint style="success" %}
Search existing threads first, your answer may already exist.
{% endhint %}

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## 🔐 Protect Sensitive Data

Never publicly share:

| Data Type         | Example                                        |
| ----------------- | ---------------------------------------------- |
| Tokens / API Keys | Bot token, service keys                        |
| Passwords         | Database / dashboard credentials               |
| Private URLs      | Internal callback endpoints containing secrets |
| Personal Info     | Email, billing identifiers                     |

Use placeholders: `YOUR_TOKEN_HERE`, `example-db-host`.

{% hint style="danger" %}
If you accidentally leaked a credential, revoke / rotate it immediately and notify staff if risk extends beyond your account.
{% endhint %}

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## 📚 Learn & Upskill

Recommended free learning partners / content:

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{% tab title="JavaScript" %}
{% embed url="<https://www.youtube.com/watch?list=PL9tY_tDo_Q0C0hs1aGgtJbEH1EBlyzZdG&v=lQAJ-T1QTYc>" %}
{% endtab %}

{% tab title="TypeScript" %}
{% embed url="<https://www.youtube.com/watch?list=PL9tY_tDo_Q0DOAzTaPnWYsryfNLsz1K6U&v=4pIo-p6pX34>" %}
{% endtab %}
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***

## 🚀 Before Asking, Check

| Item                                 | Why                                  |
| ------------------------------------ | ------------------------------------ |
| Docs updated?                        | Feature may already be documented    |
| Recent changelog / announcements     | Behavior could be intentional change |
| Existing FAQ / troubleshooting pages | Common answers covered               |
| Plan limits                          | Some errors are quota-related        |


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.discloud.com/en/faq/where-to-get-help.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.