Where to Get Help
Channels and best practices for getting help with Discloud-community forums, chat, donor areas, and direct staff support.
🧾 Overview
Multiple support surfaces exist depending on what you need: community troubleshooting, platform usage questions, billing / account issues, or private escalation. This page explains where to post and how to ask effectively.
🗂️ Support Channels
🎫 Modmail (Direct Staff Ticket)
Use modmail for issues that should not be public:
Billing or subscription management
Account-specific errors (suspensions, access anomalies)
Security or abuse reports
Sensitive logs / PII that must stay private
Open a DM with Discloud’s Modmail to start a ticket.
Provide concise summary: issue type + affected app ID / plan.
Attach relevant (non-sensitive) logs or screenshots.
Do not send raw tokens, API keys, or full environment variable dumps in tickets. Redact secrets before attaching.
🤝 Community Forum: dev-help-english
Peer-to-peer Q&A. Staff may occasionally reply, but responses are not guaranteed.
✅ Post Effectively
Clear goal
Helps others understand desired outcome
Repro steps
Enables validation and reproduction
Error snippet
Focuses attention (paste minimal portion)
Environment basics
Language, runtime version, plan tier (if relevant)
What you tried
Avoids duplicate suggestions
🚫 Avoid
Vague: "Doesn't work"
Describe expected vs actual result
Huge unformatted logs
Provide relevant lines
Off-topic platform comparisons
Keep scope to resolving your issue
Irrelevant multi-language tags
Only tag technologies actually used
Search existing threads first, your answer may already exist.
🔐 Protect Sensitive Data
Never publicly share:
Tokens / API Keys
Bot token, service keys
Passwords
Database / dashboard credentials
Private URLs
Internal callback endpoints containing secrets
Personal Info
Email, billing identifiers
Use placeholders: YOUR_TOKEN_HERE, example-db-host.
If you accidentally leaked a credential, revoke / rotate it immediately and notify staff if risk extends beyond your account.
📚 Learn & Upskill
Recommended free learning partners / content:
🚀 Before Asking, Check
Docs updated?
Feature may already be documented
Recent changelog / announcements
Behavior could be intentional change
Existing FAQ / troubleshooting pages
Common answers covered
Plan limits
Some errors are quota-related
Last updated