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Discloud ModMail (Ticket)

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Last updated 1 year ago

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What is Ticket?

Ticket is a Discord bot that allows users to contact Discloud Staff directly in a collective way via the bot's DM, without sending individual messages or publicly pinging staff members on the server.

When should I use it?

It can deal with delicate and private matters that need the team's intervention, for example:

  • Technical Issues

  • If you have won a raffle

  • Partnership Request

  • Complaints about team members

  • If you need to buy a plan by alternative methods or if the site is not working properly (we accept PayPal, MercadoPago, and Pix)

  • If you need to report a user

Just send a DM to a staff member if the bot is unavailable.

The #πŸ“‹β”ƒrules also apply to Ticket.

How to Use?

Log into the Ticket DM and send us your question and wait for a staff member to respond.

Your message has been sent to the Staff and a staff member will respond as soon as possible!

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